Operations Director (Site Director)

Company: Colibri Group
Location: Scottsdale
Posted on: April 3, 2025

Job Description:

At Colibri, culture is a critical part of our collective success, and we live our values every day: Love, Joy,Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,and the community as a whole.We have a rich and storied history. Colibri is one of the pioneers of online professional education,introducing some of the first web-based professional education courses in 2001. Today, the company'sfamily of brands are the leading online professional education platforms in their respective end-markets.We proudly serve > 1 million customers annually and employ more than 1,500 mission-alignedprofessionals. To learn more, please visit: Position OverviewAre you a strategic leader with a passion for driving operational excellence and delivering an exceptional customer experience?We are seeking an experienced and results-driven Site Director to oversee the success and performance of multiple ASREB/Hogan Real Estate Schools locations. In this high-impact, customer-facing role, you will be responsible for managing the daily operations of multiple sites, ensuring they are properly staffed, running efficiently, and providing a seamless experience for both students and staff.As the Site Director, you will lead and develop teams, set strategic goals, and ensure consistent execution across all locations. This role requires strong leadership, operational expertise, and the ability to foster a positive and high-performing work environment. You will also build and maintain relationships with internal and external stakeholders, positioning ASREB/Hogan Real Estate Schools for continued growth and success.This is an exciting opportunity for a self-motivated, strategic leader who thrives in a fast-paced environment and is dedicated to enhancing operational performance and customer satisfaction. If you have a track record of leading teams and driving business success, we'd love to hear from you!What You'll Do

• Oversee the daily operations of site(s), ensuring they are properly staffed and functional during regular hours, including on-site testing times.
• Lead and supervise Site Managers and Customer Service Representatives, delegating responsibilities and ensuring efficient performance.
• Establish goals and priorities for the site and staff to support employee growth and brand development.
• Review and evaluate key performance metrics and provide insights to leadership to drive continuous improvement.
• Provide exceptional service to students and prospective students, ensuring a positive experience throughout their learning journey.
• Schedule and coordinate classes in collaboration with B2B Managers, Market Leaders, and Education Managers, and review performance quarterly to adjust to student demand.
• Manage administrative tasks such as class reconciliations, deposit reports, inventory management, and facility maintenance.
• Build and maintain relationships with local business entities, such as real estate, insurance, and mortgage banking organizations, to promote our programs and services.
• Organize and execute events such as open houses and career fairs in collaboration with marketing and leadership.
• Collaborate with other site teams to share resources, answer questions, and provide coverage when needed.What You'll Need to Succeed
• Proven track record of at least 3 years in a management role within a customer service or educational environment, demonstrating leadership in driving operational excellence and team performance.
• Exceptional communication skills, both written and verbal, with the ability to engage effectively and professionally with students, staff, and stakeholders at all levels.
• Strong business acumen with the ability to analyze key performance metrics and implement strategies that drive growth and efficiency.
• Expertise in managing diverse teams, fostering a positive and collaborative workplace culture, and mentoring team members for professional development.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) with the ability to adapt to and implement new technology tools.
• Demonstrated ability to manage multiple priorities, adapt to change, and maintain a high level of attention to detail in a fast-paced environment.
• A Bachelor's degree in business, education, or a related field is required; an advanced degree is preferred.
• A strategic mindset with a focus on creating innovative solutions to improve operational processes and customer experiences.
• A high degree of integrity, ethics, and professionalism, with a strong commitment to student success and organizational goals.Physical Demands
• Routine physical activities typical of an office environment.
• Operation of standard office equipment, including computers, copiers, printers, and telephones.
• Occasionally lifting and/or moving items weighing up to 25 pounds.Work Environment
• Primarily office-based.
• Regular travel to various sites required.
• Some evening and weekend work may be necessary to support business needs.Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!
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Keywords: Colibri Group, Scottsdale , Operations Director (Site Director), Executive , Scottsdale, Arizona