Customer Service Advisor
Company: USAA
Location: Paradise Valley
Posted on: March 14, 2025
Job Description:
Why USAA?At USAA, our mission is to empower our members to
achieve financial security through highly competitive products,
exceptional service and trusted advice. We seek to be the #1 choice
for the military community and their families.Embrace a fulfilling
career at USAA, where our core values - honesty, integrity, loyalty
and service - define how we treat each other and our members. Be
part of what truly makes us special and impactful.The OpportunityIt
is all about learning and growing. Our Licensed Insurance Customer
Service role may be a new career for you. There's a lot to learn,
but the journey is mapped out and USAA is willing to invest in you!
Our comprehensive, fully paid six-month training program includes
all training materials, class discussions, hands-on training,
e-learning modules, and the instructor led guidance will help you
to support our membership independently. We also pay for all
licensing costs! We have new training classes starting every
month.Our in-office development program provides you the training
you need on USAA products and the encouragement to create a
proactive and independent support style to service our membership.
After six months in-office, you'll have the opportunity to work
offsite 2 days a week. The actual onsite days are settled between
each employee and their manager. Work schedules will vary and may
include some weekends. Military veterans and spouses are highly
encouraged to apply. Relocation assistance is not available for
this position.For new hires starting in February, March or April we
are offering a signing bonus of $2,000. The signing bonus is paid
in one installment after 45 days of employment.We are currently
seeking dedicated Property & Casualty (P&C) active
producer/agents with an ACTIVE P&C producer agent license to
work in our Phoenix, San Antonio, Tampa and Colorado Springs
office. This schedule may require working evenings up to 9:00PM
Local Time to include a permanent Saturday or Sunday. These roles
include a shift differential of 15% for hours worked after 6:00pm
Local Time and any hours worked on Saturday or Sunday. We have new
training classes starting every month.As a Licensed Insurance
Customer Service Representative, you'll work within defined
guidelines and framework, to provide customer service, sales, and
retention activities for one or more of USAA's Property & Casualty
personal line products. You will interact with our members across
multiple contact channels (i.e. inbound phone calls, email, chat,
social media, etc.) to provide adequate coverage and advice to help
ensure members' financial security.What you'll do:
- Facilitate the member experience by answering phone calls,
emails, and other requests from members.
- Apply developing knowledge of personal lines insurance to
assist members with foundational to moderately complex quotes,
binding new business, rating, policy, billing, payment,
underwriting, contract and coverage provisions, and premium changes
for insurance products and services. Also, maintain respective
trailing documents for all states.
- Identify, assess and understand member needs and consistently
provide complete and accurate advice and solutions for insurance
products and services. Provide detailed issue diagnosis while
minimizing transfers, escalations and call backs.
- Efficiently operate in a contact center environment and
navigate multiple systems/programs while maintaining an engaging
member interaction that occurs across multiple channels.
- Maintain required Property & Casualty (P&C) licenses and
state registrations.
- Ensure risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures.What
you have:
- High School Diploma or GED equivalent
- Currently active Property and Casualty or Personal Lines
license in your current state of residence/or state of hire and
ability to acquire additional licenses for other states as
needed
- 1 year of customer service experience in insurance, financial
services and/or relevant direct customer service and/or sales
experience
- Ability to prioritize and multi-task, including navigating
through multiple business applicationsWhat sets you apart:
- US military experience through military service or a military
spouse/domestic partner
- Prior experience in a fast-paced contact center
environmentCompensation range: The hiring range for this position
is: $46,370 - $50,300.Compensation: USAA has an effective process
for assessing market data and establishing ranges to ensure we
remain competitive. You are paid within the salary range based on
your experience and market data of the position. The actual salary
for this role may vary by location. -Employees may be eligible for
pay incentives based on overall corporate and individual
performance and at the discretion of the USAA Board of Directors.
-The above description reflects the details considered necessary to
describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.Benefits: At USAA our employees
enjoy best-in-class benefits to support their physical, financial,
and emotional wellness. These benefits include comprehensive
medical, dental and vision plans, 401(k), pension, life insurance,
parental benefits, adoption assistance, paid time off program with
paid holidays plus 16 paid volunteer hours, and various wellness
programs. Additionally, our career path planning and continuing
education assists employees with their professional goals. -For
more details on our outstanding benefits, visit our benefits page
on USAAjobs.comApplications for this position are accepted on an
ongoing basis, this posting will remain open until the position is
filled. Thus, interested candidates are encouraged to apply the
same day they view this posting. -USAA is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran.
Keywords: USAA, Scottsdale , Customer Service Advisor, Hospitality & Tourism , Paradise Valley, Arizona
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