Senior Client Care Specialist
Company: Disability Solutions
Location: Mesa
Posted on: October 24, 2024
Job Description:
Job Title:Senior Client Care SpecialistLocation:MesaWhat you'll
do:As a Senior Client Care Specialist you will focus on displaying
a high level of client service, and providing a professional,
prompt, and accurate banking experience and exemplify the
department's "sales, service, and operations" philosophy. You'll
perform transactions and service requests in accordance with
established policies and procedures, assess and respond to
inquiries from both clients and internal and external business
partners. You will work on a team in a fast-paced environment that
requires multitasking with accuracy, toggling between multiple
systems and engaging clients, while responding to questions and/or
communicating resolutions in an efficient and effective manner. As
a key member of the team, you may be asked to proactively contact
clients, review reporting, or perform other operational processes
or controls. One of your key responsibilities is to set client
expectations, recommend appropriate products and services, and
mitigate risk by thoroughly researching and documenting client
requests and escalating issues when appropriate. You will exhibit
excellent problem solving, functional communication, and technical
skills, along with a drive for exceptional client service.What we
are looking for:
- Responsible for accurately and efficiently processing
transactions, responding to client inquiries or requests with
resourceful and effective client-centric communication, with a
focus on assisting, researching, and resolving inquires with
professionalism, precision and care.
- Accepts ownership of issues through resolution of all client
inquiries either in-person or by using telephone, email, and
written correspondence including any additional follow-up.
Understands and responds to client based on the urgency around
time-critical situations and escalates issues to engage the
appropriate internal resources in a timely manner when
necessary.
- Meets or exceeds service level standards including customer
service, turn-around time, cross selling goals, risk management and
regulatory compliance, audit soundness, and productivity and
efficiency. Adheres to client verification procedures to
validate/verify the identity of clients prior to releasing
information and/or assisting with transactions.
- Provides support from general navigation to in-depth technical
interfaces.What you need to have:
- High school diploma
- 2+ years of direct, related experience in Customer Service,
Branch Banking Operations, and/or Treasury Management
Services.
- Entry level to intermediate knowledge of general banking
operations, including deposit operations, loan administration,
treasury management and/or other commercial banking products and
services.
- Entry level to intermediate knowledge of applicable regulatory
and legal compliance obligations, rules and regulations, industry
standards and practices.
- Entry level to intermediate experience working in a call center
or cash handling preferred.
- Strong speaking and writing skills for internal and external
audiences (ex: sales or leadership)Benefits you'll love:We offer
all the important things you'd want - like competitive salaries, an
ownership stake in the company, medical and dental insurance, time
off, a great 401k matching program, tuition assistance program, an
employee volunteer program, and a wellness program. In addition,
you'll have the opportunity to bolster your business knowledge,
learning the ins and outs of how successful companies operate and
manage their finances, giving you invaluable hands-on experience to
help grow your career!About the company:Western Alliance Bank is a
wholly owned subsidiary of Western Alliance Bancorporation.
Alliance Bank of Arizona, Alliance Association Bank, Bank of
Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank
are divisions of Western Alliance Bank; Member FDIC. AmeriHome
Mortgage is a Western Alliance Bank company.Western Alliance
Bancorporation is committed to equal employment and will consider
all qualified applicants without regard to race, sex, color,
religion, age, nation origin, marital status, disability, protected
veteran status, sexual orientation, gender identity or genetic
information. Western Alliance Bancorporation is committed to
working with and providing reasonable accommodations for
individuals with disabilities. If you are an individual with a
disability and require a reasonable accommodation to complete any
part of the application process and/or need an alternative method
of applying, please email HR@westernalliancebank.com or call
602-386-2488. When contacting us, please provide your contact
information and state the nature of your accessibility issue. We
will only respond to inquiries concerning requests that involve a
reasonable accommodation in the application process.-- Western
Alliance Bancorporation
Keywords: Disability Solutions, Scottsdale , Senior Client Care Specialist, Accounting, Auditing , Mesa, Arizona
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