Arizona Customer Success Manager

Company: Lead Forensics
Location: Scottsdale
Posted on: April 5, 2025

Job Description:

Client / Customer Success ManagerBasic salary $60,000 - $65,000, plus commissionScottsdale (Hybrid working available, but not fully remote.)We are looking for Customer Success Managers to join our Scottsdale office. We are a friendly department that offers a structured career path, and a team who celebrates success.A little about the role, you will be;Building and maintaining client relationshipsProviding support and assistance throughout the contract lifetimeIdentifying further use cases to increase value and liaise regularly to develop strategiesContributing to revenue growth by upselling/uplifting client contractsHosting online meetings with various stakeholders to review the progress of their desired outcomesIdentifying, qualifying, and resolving customer issues including working with internal departments, (Support/Product) if requiredNegotiating contract renewals and expansion proposalsWorking towards weekly KPIs and monthly targets; both individually and as a team.A little about you:Sales/Account Management or Customer Success background. (Essential)Experience in using CRM systemsPrevious experience with interacting with Director Level individualsIntermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)Great Communications skills.Strategic thinker with problems solving skills.Strong negotiating skills.Previously worked towards targets and KPIs.Why Lead Forensics?Receive full benefits; Medical, Dental, Vision, Life Insurance, 401k, and access to the Employee Assistance Program.Take some time out with our PTO policy; 9 public holidays, 20 PTO days and your birthday off as standard (its the most important day of the year!)Give back to the wider community with 2 paid volunteer days, as well as company planned fundraisers and volunteer events.Attractive bonus structure.Promotion opportunities every 6 months with a base salary increase of $5,000 at each stage.When we are all in the office come join our; Social team nights out including; Diamondbacks games, Wine & Paint nights, Kickball Leagues, etc.We also have a great open space with lots of games in the office and breakout area including basketball, pitch & putt, a snooker table and much more!CSMSCO25by Jobble

Keywords: Lead Forensics, Scottsdale , Arizona Customer Success Manager, Executive , Scottsdale, Arizona