Assistant Store Manager I
Company: Tapestry, Inc.
Location: Scottsdale
Posted on: March 14, 2025
Job Description:
Assistant Store Manager ICoachScottsdale, AZ, USCoach is a
global fashion house founded in New York in 1941. Inspired by the
vision of Creative Director Stuart Vevers and the inclusive and
courageous spirit of our hometown, we make beautiful things,
crafted to last-for you to be yourself in.Coach is part of the
Tapestry portfolio - a global house of brands committed to
stretching what's possible.The Assistant Store Manager at Coach
demonstrates a high level of business acumen; delivering sales
results through employee development and mentorship. Embodies a
strategic mindset to deliver operational efficiencies. Ensures
Coach's standards and competencies are top of mind. They serve as a
true utilitarian player; possessing the ability to adapt to all
roles within the store's environment.Sample of Tasks Required of
Role:SALES
- Understands organizational objectives and makes decisions in
partnership with the Store Manager that align with Company
priorities and values.
- Develop sales strategies, initiatives and growth across all
categories; communicates goals to the team, tracks store's
performance at all times and achieves sales.
- Productivity Management: holds the management team accountable
for personal productivity and management contribution.
- Develops clienteling strategy; implements and monitors over
time, to achieve business goals and objectives in partnership with
the Store Manager.
- Understands changes in market with potential impact on business
performance and supports the execution of sales
strategies/tactics.
- Brings best self to work through Coach's Guide to Style;
ensures all associates follow expectations.
- Acts as brand ambassador in the market/mall to drive loyalty
and business (i.e. charity events, local associations, mall
initiatives).
- Resolves customer issues in a timely manner while being
solution-oriented and forward thinking; partners with the Store
Manager and/or District Manager as needed.
- Develop team to build long-term relationships with customers to
drive business.
- Takes initiative; has a high level of ownership and
accountability for results of self and others.
- Works directly with the Store/District Manager to protect and
drive the needs of the business.
- Ensures all daily tasks are completed without negatively
impacting service of Coach standards.
- Approaches challenges in direct and timely manner and takes
action to course correct in the moment, when appropriate.
- Builds trusting relationships with peers and team; acts as
advocate for the Brand.
- Welcomes feedback and adapts behaviors; creating short and
long-term goals to achieve personal metrics and store
performance.
- Delegates and empowers others.
- Creates enthusiasm and positivity for a shared vision and
mission.
- Recognizes and values individual performance.OPERATIONS
- Evaluates performance of all team members and provides
consistent and timely feedback; creates and modifies action plans
for the continuous development in partnership with the Store
Manager.
- Resolves performance problems using appropriate communication,
coaching and counseling techniques.
- Adheres to all retail policies and procedures including POS and
Operations.
- Leverages/understands Coach's tools and technology to support
Service and Operations of store.
- Recruits, interviews, on-boards and works closely with Store
Manager on strategies to maintain top-talent; while creating a
talent bench.
- Manages daily operational tasks according to Coach standards
including selling and service expectations, operations, payroll,
human resources and loss prevention.
- Demonstrates strong business acumen; strategically forecasts in
partnership with Store Manager, plans and budgets to the needs of
the business (i.e. payroll, staffing, scheduling,
merchandising).
- Maintains interior and exterior upkeep of building with
partnership from the corporate office; communicating needs to
ensure aesthetic and safety requirements are met.Competencies
Required:
- Drive for Results: Can be counted on to exceed goals
successfully. Is consistently one of the top performers. Very
bottom line oriented. Steadfastly pushes self and others for
results.
- Customer Focus: Is dedicated to meeting the expectations and
requirements of internal and external customers. Gets firsthand
customer information and uses it for improvements in products and
services.
- Creativity: Comes up with a lot of new and unique ideas. Easily
makes connections among previously unrelated notions.
- Interpersonal Savvy: Relates well to all kinds of people.
Builds rapport. Uses diplomacy and tact.
- Learning on The Fly: Learns quickly when facing new problems.
Analyzes both successes and failures for cues to improve.
- Perseverance: Pursues everything with energy, drive and a need
to finish. Seldom gives up on anything before finishing.
- Dealing with Ambiguity: Can effectively cope with change. Can
decide to act without having the total picture.
- Strategic Agility: Sees ahead clearly; can anticipate future
consequences and trends accurately.
- Building Effective Teams: Blends people into teams when needed;
creates strong morale and spirit in the team.
- Managerial Courage: Doesn't hold back anything that needs to be
said; provides current, direct, complete, and "actionable" feedback
to others.Additional Requirements:Experience: 1 to 3 years of
previous management experience in a luxury retail service
environment preferable. Possess current knowledge of fashion trends
and competition in the marketplace.Education: High school diploma
or equivalent; college degree preferred.Technical: Proficient with
MS Office (Microsoft Word, Excel, PowerPoint and Outlook).
Experience using retail systems (i.e. labor management, inventory
systems, sales reporting, etc.).Physical: Ability to execute at a
fast pace. Ability to communicate effectively with customers and
team. Ability to maneuver the sales floor, sales shelves, and stock
room; climbing, bending, and kneeling are required. Ability to
frequently lift and carry up to 25 pounds and, at times, lift and
carry product/cartons up to 50 pounds to process product
shipment/transfers.Schedule: Ability to meet Coach Scheduling &
Availability Expectations, including ability to work a flexible
schedule, including nights, weekends, and holidays high retail
traffic and sales days.Note: This document serves only as a sample
of job duties and responsibilities and does not include an
exhaustive list of all performance requirements.Coach is an equal
opportunity and affirmative action employer and we pride ourselves
on hiring and developing the best people. All employment decisions
(including recruitment, hiring, promotion, compensation, transfer,
training, discipline and termination) are based on the applicant's
or employee's qualifications as they relate to the requirements of
the position under consideration.
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Keywords: Tapestry, Inc., Scottsdale , Assistant Store Manager I, Hospitality & Tourism , Scottsdale, Arizona
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